Terms of use.

Acceptance of Terms

By accessing or using the AUN — we play mobile application (the "App") and/or the website aunweplay.com (the "Website"), you agree to be fully bound by these Terms of Use. If you do not agree to these Terms, you must not use the App or the Website.

Service Provider

The service is provided by AUN WE PLAY, S.L., a company incorporated under Spanish law, with registered address at Plaza Porta Pintada 1, 1st floor, 07002 Palma de Mallorca, Illes Balears, Spain. NIF: B88694328 (provisional — Mercantile Registry registration in progress). Contact: legal@aunweplay.com. Tel: +34 871 242 190.

Description of the Service

AUN — we play is a digital platform that enables padel and team sport players to:

• Post available slots in matches or court bookings.
• Search and join open matches in real time.
• Coordinate matches without sharing personal contact information.
• For clubs: reach players in their local area and manage court occupancy.

The service is provided free of charge to players and clubs. Future premium or paid features may be introduced, in which case separate terms will apply.

Minimum Age

The App and Website are intended for users aged 16 and over. Users resident in Spain may use the service from age 14, in accordance with the Spanish LOPDGDD.

Users below the applicable minimum age require verifiable parental or guardian consent. By registering, you confirm that you meet the minimum age requirement applicable in your country of residence.

Access to the App requires an account with an app store (Apple App Store or Google Play), which enforces their own age controls. Web-based sign-up is subject to the age declaration made during registration.

Account Registration and Access

Access to certain features of the App requires user registration. By registering, you agree to:

• Provide truthful, accurate, and up-to-date information.
• Keep your login credentials confidential.
• Notify AUN WE PLAY, S.L. immediately of any unauthorised use of your account at contact@aunweplay.com.

AUN WE PLAY, S.L. reserves the right to suspend or terminate accounts for breach of these Terms.

Acceptable Use

You agree to use the App and the Website in compliance with applicable law, good faith, and public order. You must not:

• Use the service for fraudulent or unlawful purposes.
• Post false information about matches, skill levels, or your identity.
• Harass, threaten, or damage the reputation of other users.
• Attempt to gain unauthorised access to AUN WE PLAY, S.L.'s systems.
• Copy, distribute, or modify the App's content without prior written authorisation.
• Use the service to send unsolicited commercial communications.

Club Listings

Clubs are listed on the AUN platform based on publicly available information, under a legitimate interest basis (GDPR Art. 6.1.f). Club listings do not imply any commercial relationship, endorsement, or formal partnership with AUN WE PLAY, S.L.

Clubs may request the removal or modification of their listing at any time by contacting legal@aunweplay.com. AUN WE PLAY, S.L. will process such requests within 14 days.

User-Generated Content

You are solely responsible for the content you post through the App (messages, match descriptions, skill level, etc.). AUN WE PLAY, S.L. assumes no liability for such content but reserves the right to remove any content that violates these Terms or applicable law without prior notice.

Zero-tolerance policy. AUN WE PLAY enforces zero tolerance for objectionable content and for abusive users. You will not upload, post, transmit, or otherwise share content that is illegal, threatening, harassing, defamatory, hateful, sexually explicit, discriminatory, violent, or otherwise objectionable. Violations result in immediate removal of the offending content and may lead to suspension or permanent termination of the offending account, at our sole discretion and without prior notice.

Reporting and blocking. The App provides in-product mechanisms to (i) report any message, user, or match that you consider objectionable, and (ii) block any user. Blocking is mutual and immediate: once you block a user, neither of you can see the other's profile, matches, messages, or any other in-app activity, and neither can interact with the other through the App. Reports are reviewed by AUN moderators, normally within 24 hours, and may result in content removal, warnings, suspension, or permanent termination of the reported account depending on severity.

You agree to cooperate with our moderation in good faith. Submitting knowingly false reports may itself constitute a violation of these Terms.

Preference Signals and Automated Matching

AUN — we play uses automated systems to calculate preference signals (a reliability signal and a skill signal) for each user. These signals influence match notification frequency and match visibility. Repeat last-minute cancellations may reduce notification frequency. These signals do not produce legal effects and cannot result in a permanent restriction of access without prior human review.

You have the right to request human review of your preference signals within 15 business days, contest inaccuracies, and receive a plain-language explanation of the factors involved. Contact privacy@aunweplay.com to exercise these rights.

Intellectual Property

All intellectual and industrial property rights in the App, the Website, and their content (brand, logo, design, source code, texts, and images) are owned by AUN WE PLAY, S.L. or its licensors. Any reproduction, distribution, or modification without express written authorisation is strictly prohibited.

Service Availability

AUN WE PLAY, S.L. does not guarantee uninterrupted availability of the service and shall not be liable for interruptions caused by technical issues, maintenance, force majeure, or circumstances beyond its control. The company will make reasonable efforts to ensure service availability.

Modifications to these Terms

AUN WE PLAY, S.L. reserves the right to modify these Terms of Use. Users will be notified of material changes via email or in-app notification:

• At least 14 days before the effective date for free services.
• At least 30 days before the effective date for any paid services.

If you do not accept the updated Terms, you have the right to terminate your account before the effective date without penalty by contacting contact@aunweplay.com or deleting your account from the App settings. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

Termination

You may close your account at any time from the App settings or by contacting contact@aunweplay.com. Upon account deletion, your personal data will be erased or anonymised within 30 days in accordance with our Privacy Policy.

AUN WE PLAY, S.L. may terminate or suspend access to the service immediately, without prior notice, for serious breach of these Terms.

Limitation of Liability

To the fullest extent permitted by applicable law, AUN WE PLAY, S.L. shall not be liable for: indirect, incidental, or consequential damages; loss of data or profits; or any harm arising from user-generated content or third-party services.

Nothing in these Terms limits liability for death, personal injury, or fraud caused by our negligence, or any liability that cannot be excluded under applicable consumer law.

AUN WE PLAY, S.L. does not guarantee the conduct, identity, or good faith of other users. We cannot guarantee that the service will be free from misuse. Descriptions such as "built to keep scammers out" refer to design intent and technical measures, not an absolute guarantee of outcomes.

EU Dispute Resolution

EU users may contact us directly at contact@aunweplay.com to resolve disputes. For out-of-court dispute resolution in Spain, users may contact the Confianza Online arbitration body or the relevant consumer protection authority in their country of residence. The EU ODR platform (ec.europa.eu/consumers/odr) was decommissioned in February 2025 and is no longer available.

ODR email: contact@aunweplay.com. We are willing to participate in good faith.

Governing Law and Jurisdiction

Governed by Spanish law. Disputes submitted to Courts of Palma de Mallorca, unless consumer protection law mandates otherwise.

Right of Withdrawal

Under EU Directive 2011/83/EU and applicable national consumer law, consumers have a right to withdraw from digital service contracts within 14 days of conclusion.

The current service is provided free of charge. The right of withdrawal therefore has no financial consequence. If you do not wish to continue using the service, you may close your account at any time from App settings or by contacting contact@aunweplay.com.

If and when paid services are introduced, a full right-of-withdrawal procedure — including the standard EU withdrawal form — will be provided at the time of purchase, at least 30 days before paid terms take effect. If you request performance of a paid digital service during the 14-day withdrawal period, you explicitly acknowledge that you lose the right of withdrawal upon full performance of the service.

International Users

These Terms are governed by Spanish law and EU consumer protection law. Users outside the European Union — including users in the United States, Canada, the United Arab Emirates, and Latin America — access the service voluntarily and agree that Spanish law governs their use of the platform, without prejudice to any mandatory consumer protections applicable in their country of residence.

Users in California (USA) should also refer to the California Residents section of our Privacy Policy for applicable CCPA/CPRA rights.

B2B Services and White-Label Agreements

Premium services offered to clubs and organisations — including white-label applications, booking system integrations, and custom venue promotion campaigns — are provided under individual written agreements separate from these Terms of Use.

No commercial obligation arises from the standard free listing of a club on the AUN platform. Any premium B2B service requires a signed agreement with AUN WE PLAY, S.L. For enquiries, contact legal@aunweplay.com.

Mobile Platforms (Apple App Store and Google Play)

If you obtained the App through the Apple App Store, the following additional terms apply and supersede any conflicting provision of these Terms with respect to Apple:

• These Terms are concluded solely between you and AUN WE PLAY, S.L., and not with Apple Inc. Apple is not responsible for the App or its contents.
• The license granted to you is limited to a non-transferable license to use the App on any Apple-branded device that you own or control, as permitted by the Apple Media Services Terms and Conditions in force at the time.
• Apple has no obligation to provide maintenance or support services for the App. Any product warranty claims, product liability claims, intellectual property infringement claims, or claims that the App fails to conform to any applicable legal or regulatory requirement are the sole responsibility of AUN WE PLAY, S.L. and not of Apple.
• You represent that (a) you are not located in a country that is subject to a U.S. Government embargo or has been designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

If you obtained the App through Google Play, your use is additionally subject to the Google Play Terms of Service and the Google Play Developer Distribution Agreement, which govern the distribution and use of Android applications. In the event of conflict between those terms and these Terms with respect to the distribution or update mechanism of the App, the Google Play terms prevail to the extent strictly necessary.

Regardless of platform, AUN WE PLAY, S.L. remains responsible for the App's content, functionality, support, and compliance with applicable law.