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FAQ · 19 questions

Questions,
answered.

Everything you need to know about AUN — how to fill a slot, how to find a match, what clubs get out of it, and when we launch. Can't find what you need? Ask us directly.

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General — start here

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What AUN is, what it isn't, and why it exists at all.

01What is AUN?

AUN (pronounced "ah-oon") is the platform for last-minute padel matches — whether you have a slot to fill or you want to play and need to find one.

Have a slot? Post it in 15 seconds. Get a verified replacement within minutes, no WhatsApp chaos.

Want to play? Browse open matches nearby, tap to join. No cold messages, no group chats. Just padel.

02Which sport does AUN support?

Padel only at launch. Starting focused so we do it right.

Tennis, pickleball, football and other team sports are on the roadmap — the underlying problem (someone drops out, the match dies) is the same everywhere, we just need to earn padel first.

03Why the name "AUN"?

From aún — Spanish for still. As in: aún hay partido, the game is still on.

We liked the double meaning. Relentless, and still alive.

For players — the 15-second version

02 / 05

Filling a slot, finding a match to join, and everything in between.

04How do I post an open slot?

Open AUN, tap Post slot, pick court, time, and skill level. Done — 15 seconds or less.

AUN immediately pings verified nearby players at your level who are free at that time. You see who accepts; they don't see your number.

05How do I get found as a fill-in?

Create your AUN profile — skill level, home clubs, and when you're generally free to play. When a matching slot opens nearby, you get a notification. Accept if you want the match; ignore if you don't.

No feed to scroll. No DMs. AUN only pings you when it's a real fit.

06How is my skill level determined?

Self-reported on a 1.0–7.0 scale when you sign up. Over time, your rating is confirmed by the players and clubs you play with — so matching stays honest.

Official federation ratings (FEP, DPV and others) are supported where available and override the self-report.

07What if I can't make it after accepting?

Cancel early from the app — the slot goes back out, someone else picks it up. No drama.

Repeat last-minute cancellations affect your reliability score and can quietly limit how often you're pinged for future matches. We keep it fair for the people who show up.

08Does AUN cost me anything?

Always free for players. Finding a replacement should never cost you money.

You still pay your court fee to the club like you always did — AUN doesn't touch that.

09Can I use AUN to find a match to join?

Yes — that's the other side of AUN. Browse open matches near you in real time and tap to claim a spot.

You know the feeling: you want to play tonight, you check court-booking apps and every match looks full — yet you suspect people are actually looking. AUN makes those openings visible. Players who have a spare slot post it; you see it, you claim it.

No cold messages to strangers. No group-chat chaos. A spot appears, you tap, the club gets confirmed. Just padel.

For clubs — already on AUN

03 / 05

Nothing to install, nothing to integrate. Here's how it works for venues.

10What does AUN offer clubs?

Every club is already on AUN by default. Your players find replacement matches at your venue without you doing a thing.

Want more? We offer promo materials, booking-system integration, and white-label apps on request — see /clubs.

11How does a club set up AUN?

You don't. Your club is already listed. Just share the app link with your players — via WhatsApp, Instagram, or a poster at reception.

If you want promo materials, booking integration, or a custom version, get in touch.

12Does AUN replace our booking system?

No — AUN complements it. We handle the last-mile problem (cancellations & replacements), not the full scheduling workflow.

We work alongside Playtomic, MATCHi, your in-house system, or a spreadsheet. Doesn't matter.

13Is AUN free for clubs?

Yes, 100% free. No subscription, no setup fees, no hidden costs. AUN is free for clubs and free for players.

Optional services — white-label apps, custom integrations, venue promo campaigns — are available on request.

Privacy — the short version

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We're privacy-by-design. Here's exactly what that means.

14Is my phone number shared with other players?

Never. Your number is never visible to other players, clubs, or anyone else. AUN coordinates the match anonymously.

Once you're on court together, you decide what to share face-to-face.

15What data does AUN collect?

Name, email, skill level, general location, and your availability windows — only what's needed to match you with matches.

We don't sell your data. We don't run ads against it. Full details live in our Privacy Policy.

16Can I delete my account?

Yes. Delete your account — and every piece of associated data — from app settings in one tap. No questions asked, no waiting period.

If you deleted the app before signing in anywhere else, we never had your data in the first place.

Launch & pricing — May 2026

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When, where, and how to be first in line.

17When does AUN launch?

We're launching at the Padel World Summit, 26–28 May 2026.

Join the waitlist now — you'll get priority access the day we go live. Join here →

18Which countries launch first?

We're starting at the Padel World Summit (26–28 May) and rolling out from there. Join the waitlist and tell us your city — waitlist strength directly affects where we go next.

19What's the early-access waitlist?

Three things:

  • Priority access the day we launch in your city
  • Direct line to the team for product feedback
  • Early-adopter perks — details as launch gets closer

Free, no commitment, delete anytime. Join here →

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